Our new Head of Member Relations will have overall responsibility for the Member Relations and Development teams within Member Services.
Reporting to the Director of Membership and Communications, you’ll take ownership of delivering the member strategy for PPL’s portfolio of key performers and record companies and their representatives. You will also be responsible for increasing the scope of PPL’s international collections through the addition of new mandates and the development of existing relationships, and will own the delivery of the recruitment strategy for both performers and record companies. Finally, we’ll expect you to deliver exceptional relationship management to all key clients, delivering a best-in-class service and continuously identifying areas for improvement.
Candidates are likely to have an extensive understanding of how our sector of the music industry works. If you don’t have music industry experience, we will expect you to bring both a clear understanding of rights in a relevant market, and a persuasive case for how you feel your career and track record to date has prepared you for the role.
After industry knowledge, the most important factors will be your passion for service, and an understanding of why systems and processes are so important in our work. We want to appoint someone who can work well as a senior member of our team, including taking responsibility for people and budget management, and improving systems and processes where possible. You’ll be operating in some very senior spaces, and your communication skills, situational awareness and personal judgement must be outstanding.
PPL is uncompromising about the benefits of building a more diverse organisation. We recognise the importance of hiring, developing and promoting the best people, from the widest possible talent pool – regardless of someone’s race, gender, sexuality, age, disability, background or any other characteristic. If you require the candidate materials in an alternative format, please request it in your initial contact.